Question 1

How do I open an account with ZYRO INC?

Accepted Answer

Registration takes under 5 minutes. Visit the client portal, complete the application form with your basic details, upload a valid ID and proof of address, and our compliance team will review your submission — typically within one business day.

Question 2

What account tiers does ZYRO INC offer?

Accepted Answer

We offer three live account tiers: Standard (from $100), Pro (from $2,500), and VIP (from $25,000). Each tier provides progressively tighter spreads, higher leverage limits, and enhanced service levels. A full feature comparison is available on our Account Types page.

Question 3

Can I upgrade my account tier later?

Accepted Answer

Yes. Existing clients can request a tier upgrade directly from the client portal, provided the minimum deposit for the target tier is met. Upgrade requests are typically processed within one business day.

Question 4

What currencies can my account be denominated in?

Accepted Answer

Trading accounts can be opened in USD, EUR, GBP, AUD, or JPY. The base currency is selected at account opening and cannot be changed once trading has begun. Deposits in other currencies are converted at the prevailing interbank rate.

Question 5

What documents are required for verification?

Accepted Answer

We require a valid government-issued photo ID (passport, driving licence, or national ID) and proof of residential address dated within the last 90 days (utility bill, bank statement, or official government letter). Additional documents may be requested for enhanced due diligence cases.

Question 6

Are there inactivity or maintenance fees?

Accepted Answer

ZYRO INC does not charge routine maintenance fees on any account tier. A modest inactivity fee may apply after 12 consecutive months without trading activity. Full details are available in our fee schedule.

Question 7

What instruments can I trade with ZYRO INC?

Accepted Answer

Our clients access 500+ instruments across six asset classes: forex (50+ pairs), spot metals, energy and soft commodities, global stock indices, cryptocurrencies, and share CFDs from major US, European, and Asian markets.

Question 8

What is the maximum leverage available?

Accepted Answer

Maximum leverage varies by account tier and asset class. Standard accounts offer up to 1:200, Pro accounts up to 1:400, and VIP accounts up to 1:500. Leverage on cryptocurrencies is capped at 1:50, and on share CFDs at 1:20, across all tiers.

Question 9

What is the minimum lot size I can trade?

Accepted Answer

The minimum tradable position size is 0.01 lots (micro-lot) on all account tiers. This allows precise position sizing and risk management — particularly useful for testing strategies or managing smaller accounts.

Question 10

Are there restrictions on trading strategies?

Accepted Answer

ZYRO INC permits all common trading strategies including scalping, hedging, news trading, and automated strategies. There are no minimum holding periods and no restrictions on the number of trades per day.

Question 11

What are your spreads and commission rates?

Accepted Answer

Standard accounts feature spreads from 1.0 pips with no commission. Pro accounts offer spreads from 0.3 pips with a $6/lot commission. VIP accounts provide spreads from 0.0 pips with a reduced $3/lot commission — full pricing is on our Account Types page.

Question 12

Is negative balance protection available?

Accepted Answer

Yes. All ZYRO INC retail client accounts include negative balance protection, ensuring that under no market condition will your balance fall below zero. Residual debits from extreme slippage events are absorbed by ZYRO INC.

Question 13

When do the markets open and close?

Accepted Answer

The forex market operates 24 hours a day, 5 days a week — from Sunday 22:00 GMT to Friday 22:00 GMT. Other instruments follow their respective exchange hours. Full market hours are shown on our Trading page.

Question 14

How can I deposit funds into my account?

Accepted Answer

ZYRO INC accepts deposits via bank transfer (SWIFT/SEPA), USDT on the TRC-20 network, and USDT on the ERC-20 network. All methods are processed securely through the client portal.

Question 15

Does ZYRO INC charge deposit or withdrawal fees?

Accepted Answer

ZYRO INC does not charge fees on deposits or withdrawals. For bank transfers, your originating or receiving bank may apply their own charges. For crypto transactions, standard blockchain network fees (TRC-20 or ERC-20 gas) apply.

Question 16

How fast are deposits credited?

Accepted Answer

Crypto (USDT) deposits are typically credited within minutes after network confirmations. Bank transfers take 1–3 business days depending on your bank and the transfer rail used.

Question 17

What is the difference between USDT TRC-20 and ERC-20?

Accepted Answer

Both are the same underlying stablecoin (USDT) on different blockchains. TRC-20 uses the Tron network — faster with very low fees. ERC-20 uses the Ethereum network — broader wallet support but higher gas fees depending on congestion. Always select the correct network when sending.

Question 18

How long do withdrawals take?

Accepted Answer

USDT (TRC-20/ERC-20) withdrawals are typically dispatched the same business day. Bank wire withdrawals take 2–5 business days to arrive depending on the receiving bank. All withdrawals pass standard AML compliance review before release.

Question 19

Why must I withdraw via the same method I deposited?

Accepted Answer

This is a standard AML requirement for regulated brokers. Withdrawals are processed to the original funding source — up to the deposited amount on that method. Profits beyond the deposited amount are sent via the next available verified method.

Question 20

What happens if I send crypto on the wrong network?

Accepted Answer

Cross-network transfers cannot be reversed automatically. Funds sent to a TRC-20 address over the ERC-20 network (or vice versa) are typically lost. Always double-check the receiving address and the selected network before confirming any transaction.

Question 21

What is TM9?

Accepted Answer

TM9 is ZYRO INC's proprietary trading platform — a ground-up rebuild of the modern brokerage terminal. It offers institutional-grade charting, one-click trading, algorithmic execution, and a unified experience across web, desktop, and mobile.

Question 22

Is TM9 free to use?

Accepted Answer

Yes. All TM9 platform access is free for ZYRO INC clients — no subscription fees, no tier gating, and no premium upsells. Every client gets the full feature set.

Question 23

Which devices does TM9 support?

Accepted Answer

TM9 is available as a native iOS app, Android APK, and browser-based web terminal. Your account, watchlists, and workspaces sync automatically across all devices.

Question 24

Can I use automated / algorithmic strategies on TM9?

Accepted Answer

Yes. TM9 supports algorithmic trading, expert advisors, and custom scripts. You can also backtest strategies against historical data before deploying them to your live account.

Question 25

Does TM9 support charting and technical analysis?

Accepted Answer

TM9 ships with 80+ built-in technical indicators, multiple chart types (candlestick, bar, Renko, etc.), 9 timeframes, and advanced drawing tools — suitable for both discretionary and systematic traders.

Question 26

How does the ZYRO INC Partner Program work?

Accepted Answer

We offer three commission structures: CPA (up-front per referral), Revshare (up to 40% lifetime revenue share), and Hybrid (negotiable combination). Apply via the Partners page — approved applicants gain access to a full tracking dashboard and marketing assets.

Question 27

Is there a minimum traffic requirement?

Accepted Answer

No hard minimum. We evaluate applications based on traffic quality and audience alignment. Smaller creators with engaged audiences are just as valuable as large affiliate networks.

Question 28

When are partner commissions paid?

Accepted Answer

Commissions are paid monthly — typically within the first five business days of each month for the previous month's qualified activity. High-volume partners may qualify for weekly payouts after three months of consistent performance.

Question 29

Can I run sub-affiliate / master partner structures?

Accepted Answer

Yes. Master partners can onboard and manage their own sub-affiliate networks through the partner dashboard, with automated commission splitting and full hierarchy reporting.

Question 30

How are client funds protected?

Accepted Answer

All client capital is held in segregated accounts with tier-1 banking partners, legally separated from ZYRO INC's operational funds. Accounts are reconciled daily to ensure complete integrity of client balances.

Question 31

What security measures protect my account?

Accepted Answer

Your account is protected by 256-bit SSL/TLS encryption, two-factor authentication, automatic session timeouts, and continuous behavioral fraud monitoring. Card transactions additionally require 3-D Secure authentication.

Question 32

Does ZYRO INC comply with AML/KYC regulations?

Accepted Answer

Yes. We maintain a comprehensive AML/KYC compliance framework aligned with international financial standards — including identity verification, source-of-funds review, sanctions screening, and continuous transaction monitoring.

Question 33

How is my personal data handled?

Accepted Answer

All personal data is processed in accordance with our Privacy Policy and applicable data protection laws. Information is encrypted, access-controlled, and never sold to third parties. Full details are in our Privacy Policy page.

Question 34

What should I do if I suspect unauthorized access?

Accepted Answer

Immediately change your password from the client portal, enable two-factor authentication if not already active, and contact our support team at support@zyroinc.com. We will freeze account activity pending investigation.

Everything, explained.

Account

Trading

Deposits & Withdrawals

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Security & Legal

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